Terms of Service

Volerin sells services to businesses, not to consumers for personal use. When you purchase a service, you confirm that you are buying on behalf of a business and that you have the authority to bind that business to these terms. If you are purchasing for a company you do not own, you confirm that the company has authorized the purchase.

Volerin sells fixed-scope services at published prices, plus custom implementation work by proposal. Our current services are:

• GTM Workflow Audit — $750, delivered in 3 business days
• Automation Blueprint — $1,000, delivered in 4 business days
• Conversion Page Sprint — $1,500, delivered in 5 business days
• GTM Systems Pilot — from $3,500, scoped and priced by written proposal
• Managed Systems — from $1,500 per month, available to existing clients only

Fixed-scope services (the GTM Workflow Audit, Automation Blueprint, and Conversion Page Sprint) are paid 100% upfront, after we have qualified the project and confirmed it fits our service boundaries. Work does not begin until payment is received.

Custom implementation work (the GTM Systems Pilot) is normally paid 50% before work begins and 50% before final handoff of the deliverables. The written proposal for your project will state the exact payment schedule.

Managed Systems is billed at the start of each service period. If a payment is not received, we may pause work until the account is current.

Before accepting a project, we ask questions to confirm it fits what we actually do. We are deliberate about our boundaries: if a project falls outside them, we would rather tell you upfront than deliver something mediocre.

We reserve the right to decline any project before work begins. If we accept a project and later determine it is outside our boundaries, or that we cannot deliver it to our standard, we will tell you promptly and refund payments received for work not yet delivered.

Every service we sell has a written scope. The written scope states what is included, what is expressly excluded, and the acceptance criteria the deliverables will be measured against. For fixed-scope services, the scope is the published service description plus any written adjustments we agree to before payment. For custom work, the scope is the written proposal you approve.

If something is not in the written scope, it is not part of the engagement. This is not us being difficult; it is how we keep prices fixed and delivery predictable. If you want something added, see the section on change orders below.

Delivery timelines are measured in business days, not calendar days. The delivery clock starts only after we have received all required inputs for your project — things like access, materials, and answers to our intake questions. The written scope for each service lists the inputs we need.

If required inputs arrive late or incomplete, the delivery date moves accordingly. If we cause a delay on our side, we will tell you as soon as we know and give you a revised date.

Our work is only as good as the inputs you give us. During an engagement, you agree to:

• Provide accurate and complete information about your business, tools, and processes
• Only share materials you have the right and authority to share with us
• Remove or sanitize sensitive data — such as customer personal information — from examples and files you send us, unless we have agreed in writing to handle it
• Respond to our questions and review requests in a timely way, since delays on your side extend the delivery timeline

Where a service description states that a revision round is included, that means one round of revisions covering adjustments within the written scope. A revision round is for refining what we delivered — fixing, tightening, and adjusting — not for adding new deliverables or changing the direction of the work.

Requests that go beyond the written scope are handled as change orders, described below.

New scope requires a written agreement and separate payment. If, during an engagement, you want work that is not in the written scope, we will quote it as a change order: a short written description of the added work, its price, and its effect on the timeline. Work on the added scope begins only after you approve the change order in writing and pay for it as agreed.

Volerin uses AI tools to accelerate production. Every deliverable is reviewed and verified by a human before it reaches you. That is our working standard: AI-accelerated, human-verified. We are responsible for the quality of what we deliver, regardless of which tools we used to produce it.

We do not guarantee business outcomes. That includes sales, revenue, search rankings, appointments booked, conversion rates, time savings, or any other business result. Your results depend on many factors outside our control, including your market, your offer, your pricing, and how the work is used after handoff.

What we do commit to is this: deliverables are measured against the written acceptance criteria in your scope. If a deliverable does not meet its acceptance criteria, we fix it. That is the standard our work is judged by — not a promised business result.

Once you have paid in full for an engagement, you own the deliverables we created for you. You can use them, modify them, and build on them for your business.

Volerin retains ownership of its internal methods, templates, checklists, and tooling — the machinery we use to produce our work and reuse across engagements. Where a deliverable incorporates any of that machinery, you receive a license to use it as part of your deliverables, but the underlying methods and templates remain ours.

We will not use your confidential information for purposes unrelated to your engagement.

Unless the written scope expressly states otherwise, third-party costs are yours. This includes software subscriptions, API usage fees, hosting, and similar charges from vendors other than Volerin. Where the work depends on third-party tools, we will tell you what those tools are likely to cost before you commit to them, but the accounts and the bills are yours.

We treat non-public information you share with us during an engagement as confidential. We use it only to deliver your project, we do not share it with third parties except as needed to do the work or as required by law, and we expect the same of you regarding non-public information we share about our methods and business. If your project requires a separate signed confidentiality agreement, we are open to that discussion during qualification.

This section is a draft and is flagged for attorney review before it is finalized.

Our total liability for any engagement is capped at the fees you actually paid Volerin for that engagement. We are not liable for indirect or consequential damages — such as lost profits, lost revenue, or lost business opportunities — arising from an engagement.

Either party may end an engagement with written notice. If you end an engagement, payments for work already delivered or in progress are not refunded, but we will hand over completed work covered by your payments. If we end an engagement for reasons other than your breach of these terms, we will refund payments received for work not yet delivered.

For Managed Systems, either party may end the arrangement effective at the close of the current service period, with written notice before the next period is billed.

These terms are governed by the laws of the State of Florida, USA. This choice of law and any related venue provisions are drafted pending review by counsel and may be refined before these terms are finalized.

We may update these terms from time to time. When we do, we will update the effective date at the top of this page. Changes apply to engagements that begin after the change takes effect; engagements already underway continue under the terms in place when they began.

Questions about these terms? Reach us at the contact email listed on this site. We answer plainly.